Accessibility
Our commitment
Voixana (Gutteling IT Services) is committed to making its website, mobile application, and AI receptionist service accessible to everyone, including people with disabilities. We comply with the accessibility requirements of Directive (EU) 2019/882 (the European Accessibility Act) as transposed in Spain by Ley 11/2023, de 23 de mayo, and its implementing regulations.
Standard we apply
We design and test our website and mobile applications against the harmonised European standard EN 301 549, which incorporates the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA.
How the service meets the accessibility requirements
Measures in place include:
- Text alternatives for meaningful non-text content (images, icons).
- Colour contrast that meets WCAG AA, with support for light and dark themes.
- Operability with a keyboard and with assistive technologies (screen readers, switch access).
- Text that can be resized and layouts that reflow responsively on different screen sizes.
- Clearly labelled forms, buttons, and controls, with visible focus indicators.
- Consistent, predictable navigation and page structure using proper headings and landmarks.
- Captions/transcripts for audio and video content where provided.
Conformance status
As of 30th of August 2026, the Voixana App is substantially conformant with EN 301 549 / WCAG 2.1 AA. This means that some parts of the service do not yet fully conform to the standard; these are listed below with our remediation plans.
Known limitations (being remediated)
We are transparent about areas that do not yet fully meet the standard. The following are known and are being fixed:
- Some in-call control icons may lack complete screen-reader labels — target Q4 2026
Where any part of the service cannot yet be made fully accessible, we will, on request, provide the relevant information or an equivalent function through an alternative accessible means at no additional cost.
Alternative formats
This statement and other key information (including our Terms of Service and Privacy Policy) are available on request in an alternative accessible format at no additional cost. Contact us using the details below.
Feedback and contact
If you encounter an accessibility barrier, or want to request information in an accessible format, please contact us via the contact page: voixana.com/contact or send us an email to support@voixana.com
We aim to acknowledge accessibility feedback within 14 days.
Last updated: 30th August, 2026